Responsible Gaming at brojl

At brojl, we believe that gaming should always be fun — never a source of stress, financial hardship, or personal harm. We are fully committed to promoting responsible gaming practices for every Filipino player on our platform, from Manila to Davao, Cebu to Quezon City. This page outlines the tools, resources, and policies we have in place to help you stay in control.

⚠️ Gambling is addictive. Know when to stop. If you or someone you know is struggling with problem gambling, please use the tools on this page or contact our support team immediately. You must be 21 years or older to play at brojl.

21+

Age Restriction

Casino-style gambling in the Philippines is strictly for adults aged 21 and above. No exceptions.

Our Responsible Gaming Commitments

21+ Age Verification

Every brojl account goes through mandatory KYC age verification. Players under 21 are blocked from registering and playing, in full compliance with Philippine gaming regulations.

Deposit Limits

Set daily, weekly, or monthly deposit limits on your brojl account to keep your spending within a budget you're comfortable with. Limits take effect immediately when reduced.

Loss Limits

Define the maximum amount you're willing to lose over a set period. Once your loss limit is reached, your session ends automatically — protecting your bankroll and your peace of mind.

Session Time Limits

Set a maximum session duration so you never lose track of time at the tables. brojl will notify you when your session limit is approaching and automatically log you out when it expires.

Cooling-Off Periods

Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is temporarily suspended and you cannot log in or make deposits.

Self-Exclusion

If you feel your gambling has become a problem, you can permanently self-exclude from brojl. This is an irreversible action that blocks all access to your account with immediate effect.

How to Use Our Safe Play Tools

All responsible gaming tools are available directly from your brojl account settings. Here's how each one works and how to activate it.

Setting Deposit & Loss Limits

Log in to your brojl account and navigate to Account Settings → Responsible Gaming → Limits. Choose your limit type (deposit or loss), select the time period (daily / weekly / monthly), and enter your preferred amount in Philippine Peso (₱). Reductions take effect immediately. Increases require a 24-hour cooling period before they apply — this is intentional, to give you time to reconsider.

Setting Session Time Limits

Go to Account Settings → Responsible Gaming → Session Limits. Set the maximum number of hours or minutes you want to play in a single session. You'll receive an on-screen reminder when 10 minutes remain. When the limit is reached, you'll be automatically logged out. You can set a new session limit the next time you log in.

Activating a Cooling-Off Period

Go to Account Settings → Responsible Gaming → Take a Break. Select your preferred cooling-off duration: 24 hours, 7 days, or 30 days. Once confirmed, your account is immediately suspended for the chosen period. You will not be able to log in, deposit, or play during this time. The suspension cannot be lifted early — this is by design.

Requesting Self-Exclusion

Self-exclusion is a permanent measure for players who feel they need to stop gambling entirely. Go to Account Settings → Responsible Gaming → Self-Exclude, or contact our support team directly. Once self-exclusion is activated, your account is permanently closed, all marketing communications are stopped, and you will be prevented from creating a new account. This action cannot be reversed.

Recognizing Problem Gambling

Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realize there's an issue until it has already caused significant harm. At brojl, we want every Filipino player to be aware of the warning signs so they can seek help early.

Warning Signs to Watch For

Spending more money on gambling than you can afford to lose.
Borrowing money from family, friends, or loan apps to fund gambling.
Feeling restless, irritable, or anxious when not gambling.
Chasing losses — continuing to play in an attempt to win back money you've lost.
Lying to family members or hiding your gambling activity.
Neglecting work, school, or family responsibilities because of gambling.
Using gambling as a way to escape stress, depression, or personal problems.
Repeatedly trying to cut back on gambling but being unable to do so.

If you recognize three or more of these signs in yourself or someone you care about, we strongly encourage you to use the self-exclusion tool or contact our support team. Gambling is addictive. Know when to stop.

The Responsible Player Quiz

Ask yourself these questions honestly. If you answer "yes" to any of them, it may be time to take a break or seek support.

Do you gamble with money that was meant for rent, bills, or groceries?
Have you ever missed work or school because of gambling?
Do you feel the need to gamble with larger and larger amounts to get the same excitement?
Have you ever sold personal belongings to fund gambling?
Do you feel guilty or ashamed after a gambling session?
Has gambling caused arguments or tension with your family or partner?
Do you think about gambling even when you're doing other things?
Have you ever tried to stop gambling but found yourself going back?

If you answered yes to any of the above, please reach out. Contact our 24/7 support team or activate self-exclusion from your account settings. You are not alone, and help is available.

Our Regulatory Commitment

brojl operates in the Philippine online gaming market and takes its regulatory and social responsibilities seriously. We align our responsible gaming framework with the standards and guidelines set by the Philippine Amusement and Gaming Corporation (PAGCOR), the primary regulatory body overseeing gaming operations in the Philippines.

Our responsible gaming policies are reviewed and updated regularly to ensure they remain effective and compliant with evolving Philippine regulations. We train our customer support team to identify and respond to signs of problem gambling, and we maintain strict protocols for handling self-exclusion requests and player welfare concerns.

We also enforce a strict 21+ age policy across all aspects of the brojl platform. Age verification is mandatory during registration and at the point of first withdrawal. Any account found to belong to a person under 21 years of age will be immediately suspended and all balances forfeited.

PAGCOR Responsible Gaming Tagline "Gambling is addictive. Know when to stop." — This is the official responsible gaming reminder endorsed by PAGCOR for all licensed gaming operators in the Philippines.

Underage Gambling Prevention

brojl uses multi-layer age verification including government-issued ID checks and liveness detection. We do not accept registrations from players under 21 years of age, and we actively monitor for underage access attempts.

Responsible Marketing

All brojl promotional materials include responsible gaming reminders. We do not target advertising at vulnerable individuals, minors, or players who have self-excluded. Marketing opt-out is available at any time from your account settings.

Trained Support Team

Our 24/7 customer support team is trained to recognize signs of problem gambling and to respond with empathy and appropriate guidance. If you reach out about a gambling concern, you will be treated with full confidentiality and respect.

Tips for Playing Responsibly

Responsible gaming starts with good habits. Here are some practical tips every brojl player should keep in mind before and during every session.

Set a Budget First

Decide how much you can afford to spend before you start playing — and stick to it. Never gamble with money set aside for rent, food, bills, or your family's needs.

Play for Fun, Not Profit

Treat gambling as entertainment, not a source of income. The house always has an edge — enjoy the experience without relying on winnings to cover expenses.

Take Regular Breaks

Step away from the screen regularly. Fatigue and emotional states can affect your judgment. A short break helps you stay clear-headed and in control of your decisions.

Never Chase Losses

Chasing losses is one of the most common paths to problem gambling. If you've hit your loss limit for the day, log out and come back another time — or not at all.

Play Smart. Play Safe. Play at brojl.

brojl is built for Filipino players who want a great gaming experience without losing control. Our responsible gaming tools are always just one tap away in your account settings. Enjoy Pai Gow, slots, bingo, and live tables — but always within your limits. Remember: gambling is addictive. Know when to stop. Must be 21 years or older to play.

For support, contact us at [email protected] (plain text — not a clickable link).